Elevator Malfunction

If an elevator has stopped moving or the elevator door will not open, push the phone button on the elevator control panel. This will connect you with the elevator maintenance company's 24-hr Hotline. They will notify building management of the problem.

Service personnel will communicate with the elevator passengers by intercom. The operator will obtain as much information from the trapped passenger(s) as possible. The operator will notify the appropriate management personnel and security. The elevator maintenance staff will work as quickly as possible to rectify the problem and passengers will be kept informed of the estimated time that will be required to assist them.

Passengers should never attempt to pull or force elevator doors open.